Trustpilot
Covid-19 Update
Our approach to COVID-19

What we’re doing

Complete Tractor has adapted to the current COVID-19 outbreak to keep our community, customers and employees safe. These measures have allowed us to continue serving our customers with little impact to order delivery.

Here are the actions we’ve taken:

  • Any employee who can work from home is now doing so. Working from home has allowed us to dramatically reduce the number of people who are present in our offices and warehouse facilities.

  • We’ve redesigned our workstations in our shipping and distribution centers, adding space between packing areas, implementing additional social distancing guidelines and reducing the amount of contact with packages and merchandise.

  • Package handlers have been issued protective gear such as gloves and masks when processing orders. We’ve also provided hand sanitizers for use by employees.

  • Temperatures are checked for all employees entering our offices and warehouses. Persons exhibiting a temperature outside of a normal range are not admitted to our facilities. We’re following CDC guidelines for delaying a return to work when someone exhibits signs of illness.

  • We’ve restricted outside visitors from entering our offices and facilities. At this time, no outside guests are allowed to enter our buildings.

  • We encourage our employees to take care of themselves and their families during this outbreak. Our health-first approach to employee relations strengthens our sense of teamwork.

The good news is that we’re operating at nearly 100% capacity in shipping orders. You can continue to rely on us for the aftermarket parts you need. We are aware that the COVID-19 outbreak has impacted some of the delivery services we use, so there are occasional delays for that reason. At this time, the impact of these delays appears minimal.

We’re working hard to provide you with the replacement parts you need to keep tractors and farm equipment fully operational. We’ll get through this time together and look forward to promising times ahead.

Take care,
The Complete Tractor team

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Frequently Asked Questions

What types of payment do you accept?

We accept all major credit cards, debit cards, and PayPal. We do not accept personal checks or money orders.

How much is shipping?

Your shipping cost is determined at checkout. Shipping to the continental U.S. is free via UPS Ground Delivery. We also offer Next Day Air and 2nd Day Air services for an additional cost. We combine shipping on multiple items to save you money.

What shipping carriers do you use?

We use UPS and US Postal Service for our shipping inside the USA.
All international shipments are made using UPS.

When will you ship?

We make every effort to ship your item the same business day you complete your purchase if it is completed by 2:00 pm Eastern time M-F, all others will go out the next business day. We will send an email with the tracking number to your registered email address when your package has shipped.

What is your return policy?

We accept returns within 30 days of your purchase. Please visit our Returns Page for more details.

What is your warranty policy?

Every item we sell is covered by our one year warranty. If you have a problem, we can repair, send you a replacement unit or refund your money. Please click here for more details.

Is there anyone who can answer my questions about the products?

Yes, we have a dedicated staff of service and technical advisors who are ready to assist you. They can help you choose the right product for your application and offer additional advice. Please call 800-866-6897 anytime from 8:00-5:00 Eastern time Monday - Friday. A modest service fee of $4.95 will be applied to your order when calling.

How else may I contact you?

You may email us at sales@completetractor.com. We are here to help.